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Return Policy
1. Returns Eligibility: Items must be unused, in the same condition as received, and in the original packaging. Returns must be requested within [number] days of the purchase date.
2. How to Initiate a Return: Contact our customer support at [email protected] to request a Return Authorization (RA) number. Clearly mention the RA number on the outside of the package.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping method for returns.
4. Refund Process: Once we receive your return, it will be inspected for eligibility. Refunds will be issued to the original payment method within 3-4 business days of receiving the returned item.
5. Exchanges: We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
7. Non-Returnable Items: Certain items, such as Sensors and merchandise, are non-returnable for hygiene or safety reasons.
8. Contact Information: For any questions or concerns regarding returns, please contact our customer support at [email protected]. This return policy is effective as of  january 2024 and may be subject to change. Please check our website for the most up-to-date policy. Thank you for shopping with Animal Auto!